What to Expect at a Veterinary Appointment
Knowing what you should expect from your first veterinary appointment with us will make the process much more pleasant for both you and your pet.
Get Settled
We ask our clients to arrive at least 10 minutes early to their appointments to give them a chance to fill out our New Client Form. To save some time, you can complete the New Client Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once we have assessed your pet, we will provide you with a diagnosis and treatment options. Our veterinarians will work with you to determine the best treatment plan for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to provide superior state-of-the-art medical care with compassion and friendly service to pet owners in New Ulm and the surrounding area.
We are passionate about providing advanced preventive and emergency services, client education and a wide range of core veterinary services to ensure your pet gets the care they need and deserve.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time that we provide services or after discharging your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express and CareCredit.
- Are there payment plans available for my pet’s care?
We are proud to offer Scratchpay and CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We endeavor to provide a good-faith estimate of our service costs before treating your pet. Keep in mind, however, that unforeseen circumstances may arise in the course of your companion's treatment which may impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, we strongly encourage all of our clients to book an appointment with us to make sure we have the space in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide superior veterinary care to small domestic pets like dogs and cat, to exotic pets including birds, reptiles, amphibians and small mammals, as well as large animals including horses, sheep, goats, cattle and more.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Why should I microchip my pet?
Microchipping your pet gives you peace of mind that you will be reunited if your pet is ever lost.
HomeAgain offers microchipping and many other services for your pet such as:
- Poison control assistance free of charge
- Pet ID card
- Alerts to shelter, veterinary clinics, and pet rescuers when your pet is reported lost
- 24/7 veterinary hotline for emergencies
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re proud to partner with Trupanion in order to make your claims process easier and eliminate the forms and paperwork. Trupanion is able to pay us directly for approved claims, often before you're even done checking out!
We are also happy to help you fill out any insurance paperwork you need to complete at our office.
- Do you provide behavioral counseling?
We do! At New Ulm Regional Veterinary Center, we know that pets and owners may occasionally run into behavioral concerns.
We offer consultations to resolve your pet’s behavioral issues.
- How can I monitor my pet's quality of life?
At New Ulm Regional Veterinary Center, we offer a number of different resources for monitoring your pet's quality of life.
We recommend The Grey Muzzle quality of life calendar on iOS and Android as a way of keeping track of your pet's quality of life as they grow older.
You can also use a daily dairy for quality of life.
- What end-of-life care services do you offer?
Saying goodbye to old friends is never easy. We offer a personalized, compassionate and caring service to help ease your grief. Your pet is an important part of your life and deserves a dignified and respectful final disposition. We are a family based organization and our primary goal is to aide you in planning the final services for your pet and friend. Trusted Journey offers a wide variety of services – Group, Private, Priority and Equine. We also have a large selection of urns and keepsake jewelry available for your remembrance. We want to help you get through this very trying and difficult time with our professional and ethical services. We are an established company, doing business since 1996. We are located in Anoka, Minnesota. We will work with you and your family to plan the best services for your pet.
Please contact New Ulm Regional Veterinary Center for more information.
- How can I support animals in our community?
New Ulm Regional Veterinary Center partners with the American Veterinary Medical Foundation (AVMF) to provide service to families in our community who are in need of veterinary care.
If you would like to help pets in the New Ulm area receive the care they need and deserve, considering donating to the AVMF Veterinary Care Charitable Fund. All donations stay local and help pets in need find care with us.
Pet Owner Resources
Here are some helpful links for your pet's health.